jacquelinnes web store FAQ section

We use UPS Ground for all shipments and there is an initial charge of $7.95. Multiple items increase the weight of the shipment and the cost increase. But we do not charge for handling, this is just shipping.

Generally, orders arrive within 7 to 10 business days of being shipped. We strive to process orders all day every day and ship the same or next day to minimize the delay.

Most of our orders ship from California but some items could come from North Carolina too.

Sorry, we are only set up to ship to locations within the US and only to the 48 continental states (Alaska and Hawaii excluded). Also, we can only accept payments in US Dollars.

Through Google Checkout we are set up for your convenience to accept all of the major credit cards - Visa, MasterCard, American Express and Discover.

Yes, of course. After shipment, we will email you the tracking information so that you can see when it is projected to arrive.

Yes of course. Our online cart technology (eCRATER) and checkout software (Google Checkout) supports many online security safeguard and encryptions including Secure Socket Layer (SSL) encryption (secure order protection, secure certificate or digital certificate). This ensures your personal and financial information remains secure.

It's very easy. See our "terms" page for the full description of our returns policy but in short, it is this: You may return any merchandise in a new, unused and unopened condition within 30 days of receipt, for a full refund. Simply send us an email at: [email protected] and we will provide you with a return authorization #, address where to send it and other instructions. Please remember though, due to the personal nature of some of our products, they have to be new, unused and unopened. Any questions, just let us know.

Yes! Actually Jacquelinnes.com is on both! Here are the addresses of our profiles, come check us out! http://www.myspace.com/jacquelinnes.com • http://www.facebook.com/profile.php?viewas=499458919

Periodically we do have promotions that include coupon codes to use on our website which we announce. We also award our repeat customers with these. Check us out on MySpace and Facebook, we sometimes announce these there!